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Month: November 2017

What The MacOS ‘Root’ Flaw Can Teach Businesses

What The MacOS ‘Root’ Flaw Can Teach Businesses

This week, a major security flaw was found in Apple’s MacOS operating system. When lessons can businesses learn from it? As gaping security holes go, the one recently discovered in MacOS High Sierra was particularly monumental. Uncovered by researcher Lemi Orhan Ergin (who posted it on Twitter, much to Apple’s displeasure), it showed how even the richest, […]

Don’t Believe These GDPR Myths

Don’t Believe These GDPR Myths GDPR myths

The EU’s new data protection laws are on their way, but there are more than few a misunderstandings about what they are and who they’ll affect. TMB helps to clear up some of the confusion. If you’ve been taking an interest in GDPR (General Data Protection Regulation), then you’ll know the deadline for compliance isn’t […]

What Is Quad9, And Why Is It Good For Business?

What Is Quad9, And Why Is It Good For Business? Quad9 logo

IBM has launched a free service that aims to protect people from online security threats. Called Quad9, this new service could be a major benefit for both individuals and businesses. Here’s why… Proving that the best things in life really are free, IBM, along with two partner organisations, has gifted the world a new security […]

4 Great Reasons Why Windows 10 Is Right For SMEs

4 Great Reasons Why Windows 10 Is Right For SMEs

As the clock ticks down for Windows 7, TMB looks at how Windows 10 offers businesses a more powerful, flexible solution. When it comes to choosing an operating system (OS) for your business computers, your choices are myriad. Some organisations use Linux; others go with Apple’s Mac OS X. The vast majority, however, use Microsoft Windows. But there […]

GDPR: Is Your Business Ready For The New Data Protection Laws?

GDPR: Is Your Business Ready For The New Data Protection Laws?

TMB looks at what General Data Protection Regulation (GDPR) means for businesses, and what you need to do to avoid being fined. By early next year, all businesses that have customers in the European Union will have to adhere to the EU’s new rules on data protection – and the penalties for not doing so […]

TMB Takes Top Prize In Pegasus Partner Awards 2017

TMB Takes Top Prize In Pegasus Partner Awards 2017 Pegasus Awards 2017

For the second year running, Technology Means Business has won two major awards from Pegasus UK – further cementing its position in the business software market. Great news for TMB: business software developer Pegasus Software has awarded us with two awards – marking the second successive year of excellence for our in-house business software team. Just like last year, […]

Cyber Crime – A New Industry Sector?

Cyber Crime – A New Industry Sector?

Richard Shuker, TMB’s technical director, looks at the increasing importance of cyber security for businesses. There’s no doubt that cyber crime and security have become huge topics for the IT industry and the business community more generally over the last few years. Ransomware has become a huge criminal industry, and we now read that hackers are even […]

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..