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Month: December 2017

How Important Is Cyber Security At Christmas?

How Important Is Cyber Security At Christmas?

Crime stops for no man – not even Santa Claus. Cyber security matters at all times – and Christmas is no different from any other part of the year. For most of us, the festive period means spending some time at home with our families, eating copious amounts of chocolate, having a few beers or glasses […]

Old Technology – A Huge Image Problem For Businesses

Old Technology – A Huge Image Problem For Businesses

Investing in your IT solutions has many benefits – not least the fact it makes you look good. So how does old tech reflect on you? If the popularity and potential value of retro computers is anything to go by, old technology isn’t without its fans. But that appeal doesn’t usually carry into professional world. In […]

Microsoft’s AI Has Improved Its Products – And The World

Microsoft’s AI Has Improved Its Products – And The World

As well as enhancing its own products, Microsoft’s commitment to artificial intelligence is making the world better too. Just last year, Microsoft’s AI work made less than favourable headlines, when its Twitter bot, Tay, was subverted by a less-than-helpful public. But that was just one small part of Microsoft’s ongoing push into artificial intelligence. Despite […]

Data Theft Is A Massive Problem For Businesses – Here’s Why

Data Theft Is A Massive Problem For Businesses – Here’s Why

Data theft is a potential consequence of any security breach. What would it mean for your business if it happened to you? If cyber criminals gained access to your business computers, what kind of information could they potentially steal? Would you be able to recover from any level of data theft, or would the loss […]

Why Local IT Support Is Right For SMEs

Why Local IT Support Is Right For SMEs

Why deal with a faceless corporation when you can work with real people? At Technology Means Business, we’re proud of the fact we deliver local IT support to small- and medium-sized companies all over the South East and London. Because we have offices located in Hampshire, Essex, Kent and London, we’re never too far away […]

UK Businesses And Net Neutrality – Should You Be Worried?

UK Businesses And Net Neutrality – Should You Be Worried?

As the future of the internet is decided in America, we look at what it could mean for businesses on this side of the pond The USA is set to remove one of the founding principles of the internet – potentially creating a two-tier system that favours big companies. But what is the relationship between […]

Why Pirated Software Is Bad For Business

Why Pirated Software Is Bad For Business

Up and down the country, businesses use pirated software, but many are unaware of the risks. We look at what can go wrong if you decide to follow this path. Long before the internet ever came along, people have made unauthorised copies of objects and media. But as old as this practice is, the digital […]

1.4 Billion Stolen Passwords Found On Dark Web Forum

1.4 Billion Stolen Passwords Found On Dark Web Forum

A stark reminder to us all about password security More than 1.4 billion stolen passwords and other credentials have been found in a plain text file, which was posted in a dark web forum. Security threat intelligence company 4iQ discovered the 41GB file on 5th December, and after a few days of sifting through the […]

9 Tech Trends That Could Be Massive For Small Businesses

9 Tech Trends That Could Be Massive For Small Businesses

New technology matters to small and medium businesses just as much as it does to massive corporations. To help you stay ahead of the curve, we’ve identified some major tech coming your way. How do you choose the right technology for small businesses? For SMEs, the latest, greatest technology can be an expense that’s hard […]

Free Cyber Security Guide For Small Businesses – Available To Download Now

Free Cyber Security Guide For Small Businesses – Available To Download Now

It’s not just big corporations and public bodies that get attacked by cyber criminals. Download TMB’s free SME cyber security guide to find out more. More and more small businesses have growing IT departments, and that means cyber security is becoming increasingly important. Cyber crime is also getting easier to perpetrate, so the bad guys […]

How To Protect Your Business From Scam Email

How To Protect Your Business From Scam Email Scam email danger

Scam email is costing businesses millions of pounds every year, and everyone is a potential target. But there are ways to shield yourself from it and keep your business safe. Although most of us accept spam email as an inevitable part of modern life, the scams that are often perpetrated through them can be extremely costly […]

Passwords For Chocolate: The Gift That Keeps On Giving

Passwords For Chocolate: The Gift That Keeps On Giving

Would you give up your passwords for free chocolate? Many people would, the media tells us – repeatedly. Why, though, does this story keep popping up? Passwords are important. But not as important, it would seem, as chocolate. Since 2004, the idea that people will exchange their passwords for chocolate has made headlines several times. Numerous […]

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..