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Month: April 2018

Office 2019 Vs Office 365: What’s The Difference?

Office 2019 Vs Office 365: What’s The Difference?

Lots of new features, but you can already find them in another Microsoft product… A brand new version of Microsoft Office is on the way, and for eligible customers, there’s a preview version available to try right now. But what’s actually new, and why should you choose this version over the ones that are already […]

TSB’s Problems Can Be A Lesson To Us All

TSB’s Problems Can Be A Lesson To Us All

Unhappy customers is just the tip of the iceberg for the beleaguered bank. If you ever need proof of how important IT is to a modern business, and how damaging it can be if it’s not done properly, just look at the ongoing TSB debacle. After splitting from the Lloyds Banking Group, TSB had to […]

Free Cyber Security Quiz – How Well Is Your Business Doing?

Free Cyber Security Quiz – How Well Is Your Business Doing?

Are you doing everything you can to keep your business safe? There are very few businesses, if any, that don’t rely on some kind of IT to get their work done. In the vast majority of cases, that means being online. As well as all the advantages the internet brings, though, it can also open […]

10 Simple Microsoft Word Shortcuts That Will Save You A Ton Of Time

10 Simple Microsoft Word Shortcuts That Will Save You A Ton Of Time

Life is too short not to use shortcuts.   Like the rest of the Microsoft Office tools, Word is extremely powerful and feature-rich. There’s often more than one way to do the same thing, and users are free to find the methods that suit their way of working. There are also a ton of keyboard […]

Still Using Internet Explorer? Even Microsoft May Want You To Ditch It

Still Using Internet Explorer? Even Microsoft May Want You To Ditch It

New browsers are faster and more secure. Internet Explorer, the web browser that once was king, sits in a much different position today. Its userbase has shrunk considerably, and only the very latest version is still supported, making earlier editions a potential security risk. In 2003, Internet Explorer was used by a whopping 95% of […]

Should You Quit Social Media Like Wetherspoons?

Should You Quit Social Media Like Wetherspoons?

Ours is a big pint of maybe… Going against the current trend in business, Wetherspoons recently shut down all its social media accounts. And unlike that Facebook friend we all have who periodically makes a massive fuss about how they’re leaving the social network, deleting all their photos in the process, before quieting returning a […]

Cyber Warfare Affects Businesses Of All Sizes

Cyber Warfare Affects Businesses Of All Sizes

Government sponsored hackers don’t just target other governments. It sounds like the stuff of Hollywood movies, but international cyber warfare is real. Nation states are actively engaged in ever more sophisticated and sustained hacking attacks on each other, with the aim of destabilising governments, stealing information, damaging infrastructure and hurting economies. And as with any […]

Why Are Free IT Solutions Actually Free?

Why Are Free IT Solutions Actually Free?

You might be paying in ways you never even considered. As Janet Jackson and Luther Vandross once sang, the best things in life are free. Chances are, though, they probably weren’t referring to free software and internet services. But if they were, would it be true? Or would the logic of an idiom far older […]

5 Notorious Cyber Criminals Who Got Caught By The Law

5 Notorious Cyber Criminals Who Got Caught By The Law

Proof that the bad guys don’t always get away with it. Crime, they say, doesn’t pay. Yet every year, billions of pounds are lost to cyber criminals, and the chances of recovering anything are often slim. So, it would seem, crime does, in fact, pay quite a lot of money, quite a lot of the […]

How Hacking Has Become All Too Easy For Criminals

How Hacking Has Become All Too Easy For Criminals

Roll up! Roll up! Come get your hacking tools! How would you like to become a successful cyber criminal? With almost no technical ability, you could be ripping off unsuspecting individuals and businesses in next to no time. Whether you want ransomware, account hacking tools or viruses you can distribute for the sheer hell of […]

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..