Already a customer?
Log a ticket
Menu

Month: May 2018

Is Microsoft HoloLens Worth It For SMEs?

Is Microsoft HoloLens Worth It For SMEs?

Microsoft’s mixed reality device is impressive but not cheap. Virtual reality, after many failed attempts to become a real reality, is finally gaining significant interest in the consumer space. The Oculus Rift and the HTC Vive, for example, are getting cheaper but more powerful all the time, while Google’s budget Cardboard and Daydream platforms have […]

Are You Getting The Broadband Speeds You’re Paying For?

Are You Getting The Broadband Speeds You’re Paying For?

New rules mean internet providers have to do more to keep their promises. Are you happy with your broadband? Do you think you’re getting the speeds you were promised? Assuming your answer to both of those questions is a resounding ‘no’, then you can at least be comforted by the knowledge that you are far […]

How Current Events Can Drive Cyber Crime

How Current Events Can Drive Cyber Crime

Fraudsters watch the news just like you do, and they have no problem with using it to steal from people. With GDPR coming into force and thousands, if not millions, of privacy policy and data protection emails being sent out in the run-up to the deadline, most of us are probably sick of being asked […]

Should You Ban Personal Web/Emails In The Office?

Should You Ban Personal Web/Emails In The Office?

Can workers be trusted to use it with respect? When a business makes a decision to ban something – beards, for example – it needs to ensure it has a strong, clear reason to do so. When housing maintenance company Mears Group announced a ban on beards, there were understandably a fair few scratching of […]

GDPR Confusion Continues To Mount Up

GDPR Confusion Continues To Mount Up

Businesses still unsure of what they’re supposed to be doing. With just three days to go until until the deadline, GDPR panic is continuing to ramp up. Organisations large and small are flooding inboxes with requests to continue sending marketing emails to customers and prospects, in a process known as ‘repermissioning’. But now, it seems, […]

Is Microsoft’s Surface Hub 2 Worth The Investment?

Is Microsoft’s Surface Hub 2 Worth The Investment?

It’s big, it’s expensive, and it’s very, very fancy. Everyone loves a good product reveal and it’s fair to say that Microsoft didn’t hold back on its video demonstrating the Surface Hub 2, the newest version of its interactive whiteboard due for release next year. Watching the opening seconds of the official video for the […]

Is It Time For A GDPR Sanity Check?

Is It Time For A GDPR Sanity Check?

Data regulation panic is spreading, but is it really justified? (Note: this article is not intended as legal advice. If you are uncertain about your own data protection requirements, please contact the ICO or a legal expert.) The GDPR deadline is only a week away, and the ICO is currently sharpening millions of big, pointy […]

What’s New In Opera 3 (2.50.50) and Capital Gold Payroll (4.05.00)?

What’s New In Opera 3 (2.50.50) and Capital Gold Payroll (4.05.00)?

New features make data protection easier. Pegasus has released a couple of important product updates, which add new functionality to both Opera 3 and Capital Gold Payroll. Opera 3 2.50.50, which is set to be released at the end of March, will include an important new chargeable utility, designed to help users with the processing […]

Does A Thumb Drive Ban Make Sense For SMEs?

Does A Thumb Drive Ban Make Sense For SMEs?

Removable storage is convenient, but it can be a security risk too. Last week, tech website the Register reported that IBM had banned the use of removable storage devices for all its staff – citing security concerns as the main reason. Although already in place in parts of the business, it was said to be […]

Alternative Web Browsers – Is It Time To Try One?

Alternative Web Browsers – Is It Time To Try One?

TMB takes a look beyond the big names. The web browser market has nearly always been dominated by one main player. In the 90s, Netscape Navigator reigned supreme, before being usurped by Internet Explorer, which stayed on top for several years, with Mozilla Firefox nipping at its toes. Today, Chrome has become the standard browser […]

Data Recovery For SMEs Is More Than A Luxury

Data Recovery For SMEs Is More Than A Luxury

How would data loss affect your business? Every business, no matter how large or small, should have a data recovery strategy. Like seatbelts in cars, hopefully you’ll never need them, but if the worst does happen, you’ll be glad they’re there. Imagine, for a moment, that you came to work one day to find every […]

Sleep Pods And Sabbaticals – The Best Workplace Perks

Sleep Pods And Sabbaticals – The Best Workplace Perks

Good weekend? Whatever you got up to, chances are it involved meeting up with friends, family or colleagues while enjoying some of the sun we’ve been having recently. My own weekend was the usual mix of work and family as I managed to get some time off away from my laptop. As is usual with […]

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..