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Month: June 2018

Why Google’s Digital Garage Is Worth A Visit

Why Google’s Digital Garage Is Worth A Visit

Give your business a marketing boost with Google’s free advice service. Digital marketing is a vital component of any modern business strategy. Traditional marketing channels still have a huge role to play, of course, but digital marketing has allowed businesses to interact with potential customers in real-time. Highly affordable, measurable and targeted marketing activities can […]

What Does WPA3 Mean For Your Business?

What Does WPA3 Mean For Your Business?

New security standard could mean spending more. A new version of the encryption technology that protects wireless network connections has been released. Version 3 of WPA (Wi-Fi Protected Access) was first announced in January 2018, but it’s now ready for manufacturers to include in their products. Coming around 14 years after the release of its predecessor, […]

What Are Homograph Attacks, And How Can You Avoid Them?

What Are Homograph Attacks, And How Can You Avoid Them?

Scammers take adantage of alphabet similarities. Could you tell the difference between ‘www.amazon.co.uk’ and ‘www.аmаzоn.co.uk’? Or ‘www.hsbc.co.uk’ and ‘www.hѕbс.co.uk’? If not, you could end up being a victim of cyber crime, thanks to a simple scam that involves swapping characters in web addresses with ones that look similar or even identical. Known as IDN homograph […]

Trust In Technology Is Important, But Blind Faith Is Dangerous

Trust In Technology Is Important, But Blind Faith Is Dangerous

Making the most of IT means understanding its limitations as much as its powers. In an increasingly digital age, the role of technology in business is clear. It’s revolutionised everything from communication and record keeping to security, service delivery and customer support. But no technology is perfect. Things can and do go wrong. That might […]

HMRC’s GDPR Worries Highlight A Bigger Problem

HMRC’s GDPR Worries Highlight A Bigger Problem

Are data laws too taxing for the taxman? If you weren’t already convinced GDPR was a bit of a shambles, this week HM Revenue and Customs (HMRC) made headlines for allegedly storing the biometric data of millions of UK taxpayers without permission. As part of its Voice ID system, users can log into their tax […]

Are Data Hacks Scaring Customers Away?

Are Data Hacks Scaring Customers Away?

Trust is hard won but easily lost. The recent data breach at Dixons Carphone has shone yet another unwelcome light on a very real and pressing issue for businesses: consumer trust. According to data from cybersecurity specialist Bullguard, businesses have a lot of work to do to. A study of 2,000 adults commissioned by the […]

Is Your Business A Victim Of Digital Inequality?

Is Your Business A Victim Of Digital Inequality?

How access to broadband can have a real impact on your bottom line. The problem of digital inequality has been starkly illustrated by a new study from comparison service GoCompare. Looking at 57 major business hubs across the country, the research has revealed significant differences in the availability of high-speed broadband and mobile internet. Displayed […]

How Does Shadow IT Affect Small Businesses?

How Does Shadow IT Affect Small Businesses?

Is it time to bring shadow IT into the light? Shadow IT is something all big companies will have to deal with at some point. Some see it as a boon to productivity, while others see it as a hindrance and a security risk. But what is shadow IT? And does it affect small businesses […]

5G Is Coming. What Is It, And Why Should You Care?

5G Is Coming. What Is It, And Why Should You Care?

Bigger, better, faster, more expensive. Mobile operator EE has announced that it’s planning on launching the UK’s first live trial of 5G services later this year. The operator said last week that its trial would go live in October, giving ten sites around London’s Tech City hub – five small businesses and five homes – […]

Dixons Carphone Suffers Major Data Breach

Dixons Carphone Suffers Major Data Breach

Why does this sound familiar? Update: It was much, much worse than it seemed at first. New reports suggest that around 10 million accounts were affected, not 1.2 million.    Hackers have attempted to compromise almost six millions credit and debit cards, having gained access to systems belonging to Dixons Carphone. The data breach was […]

Microsoft Ends Forum Support For Windows 7

Microsoft Ends Forum Support For Windows 7

… As well as Windows 8.1, Office 2010 and more. With just over a year and a half until Microsoft drops support for Windows 7, the firm has announced it will no longer provide advice for the operating system on its official forums. Joining it will be Windows 8.1, 8.1 RT and a bunch of […]

Choosing The Right Mobile Broadband For Business

Choosing The Right Mobile Broadband For Business

Which packages are best for staying connected while on the move? Today’s mobile broadband solutions are designed to keep employees connected at high speeds without any drop-off in connectivity, allowing for flexible working patterns and more reliable communications. Providers offer various solutions at varying costs to suit a range of data demands – so much […]

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..