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Month: July 2018

Teams And Slack: Who Wins The Most From Atlassian Dropping Stride?

Teams And Slack: Who Wins The Most From Atlassian Dropping Stride?

The market for enterprise communication tools has lost one major contender, but it could provide an invaluable chance for Microsoft. Australian software developer Atlassian is abandoning both its business chat applications, leaving many of its customers wondering where they should turn next. With both HipChat and Stride set to be discontinued, there will soon be […]

How Office 365 Helped Us To Achieve Our IASME Governance Certification

How Office 365 Helped Us To Achieve Our IASME Governance Certification

Microsoft’s security solutions give businesses the protection they need. As any responsible business should, TMB takes security seriously. Not only do we implement the very same technologies we sell to our customers, we also assess the effectiveness of our current systems on a regular basis, making improvements as necessary. Part of that means renewing our […]

Government Confirms Full Fibre Future

Government Confirms Full Fibre Future

Would you like to go faster? The UK government has laid out its plans for a national, long-term strategy for UK telecommunications, announcing its intentions to establish mandatory full fibre broadband for all new homes, together with a new priority to connect hard-to-reach rural areas. Currently, the UK’s global broadband standing is, and this is […]

Why Windows 10 Is Right For Your Business

Why Windows 10 Is Right For Your Business

Although more and more businesses are upgrading to Windows 10, there are still many that are running Windows 7. As great as the older operating system has been, it’s very much long in the tooth these days, and support will completely end for it in 2020. Already, Microsoft has stopped engaging in the official Windows […]

What Will AI And Automation Mean For Small Businesses?

What Will AI And Automation Mean For Small Businesses?

Machines could offer a new beginning or the beginning of the end for businesses (and maybe the human race). Artificial intelligence is big news. Every day, it seems, there are more stories and opinion pieces about the latest advances in and predictions for AI. We’re on the cusp of something much greater,  and some predict […]

New Bluetooth Vulnerability Illustrates The Importance Of Updates

New Bluetooth Vulnerability Illustrates The Importance Of Updates

Data can be stolen or injected, thanks to security problem. Researchers from the Israel Institute of Technology have discovered a significant security flaw in the Bluetooth protocol – one that could leave devices and computes vulnerable to ‘man in the middle’ attacks, where data can be intercepted and stolen, or injected to deliver malware. As […]

Are Cloud Backups Safe?

Are Cloud Backups Safe?

Online storage is handy, but it’s not without risks. The ability to store copies of important data online is something that many individuals and businesses find invaluable. Millions of users sign up to services like Dropbox, OneDrive and Google Drive, and there’s a huge market for enterprise-grade solutions like Veeam and Unitrends. It’s quick, convenient […]

Defamation, Libel And Slander: Why SMEs Should Understand Them

Defamation, Libel And Slander: Why SMEs Should Understand Them

In the digital age, everyone should know the basics. How much do you know about defamation, libel and slander? If you’re not a journalist or a legal professional, then the answer might sit somewhere between ‘not very much’ and ‘nothing at all’. Does that really matter, though? In a word, yes. Say or write the […]

Major Microsoft Products Are Reaching End Of Life

Major Microsoft Products Are Reaching End Of Life

Why does that actually matter? Is your business still using Windows 7 computers? If so, you should really think about upgrading, because 18 months from now, it’s going to reach end of life status – and it’s only one of a few Microsoft products that will no longer be supported. On 14th January 2020, as […]

Microsoft Teams Now Has A Free Version

Microsoft Teams Now Has A Free Version

What’s been left out, and is it worth giving this chat application a try? Microsoft Teams, the company’s answer to popular corporate chat application Slack, is now available for the low, low price of nothing at all. Yes, there’s now a free version of Microsoft’s versatile business communication tool – something that people have been […]

Is The Microsoft Surface Go Good For Business?

Is The Microsoft Surface Go Good For Business?

It’s not just the price that’s been cut, but there’s still plenty to get excited about. So, the rumours were true. Microsoft has indeed launched a budget version of its Surface tablet/laptop hybrid, and it’s being pitched by some as the company’s potential ‘iPad killer’. Certainly, the price is the standout factor in the newly […]

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..