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Month: September 2018

Can Co-working Help Your Business?

Can Co-working Help Your Business?

Generally used by self employed, co-working spaces could be useful to businesses as well. Co-working has seen a marked rise in the UK in recent years, contributing to a boom in flexible working that individuals – in particular freelancers and entrepreneurs – have taken advantage of. Spaces for co-working are becoming commonplace all across the […]

Password Managers: A Beginner’s Guide

Password Managers: A Beginner’s Guide

Why bother remembering passswords if you don’t have to. If the many data breaches experienced by firms large and small in recent years has taught us anything, it’s that there are still people out there who think that setting their password as their birthdate – or, worse still, ‘password’ – is a good idea. Indeed, […]

Brexit: Data Roaming, Tech Talent And Data Regulations

Brexit: Data Roaming, Tech Talent And Data Regulations

How a no-deal could impact on your IT Brexit. In case you hadn’t noticed, it’s happening and it’s coming round pretty quickly. There’s no escaping the fact that Brexit is going to impact on various areas of business, with recent warnings from Bank of England governor Mark Carney on how a no-deal Brexit could have […]

It Still Works: 6 Reasons Why IT Audits Are Important

It Still Works: 6 Reasons Why IT Audits Are Important

What’s okay today may not be so tomorrow. It Still Works… three words that anyone working in IT services will have heard at some point. It’s a perfectly valid objection to buying new technology: the existing solutions are functioning perfectly well, so why replace them? In other words, if it ain’t broke… Also, keeping what […]

Dealing With The Digital Skills Gap

Dealing With The Digital Skills Gap

Research shows majority of employees don’t have necessary skills for their roles. Organisations are facing a digital skills shortfall as employees are lacking in the skills needed for their jobs. Analysts at research firm Gartner have revealed a study that shows just a fifth of employees have the necessary skills for their current and future […]

How We Stopped Cybercriminals’ Emails In Their Tracks

How We Stopped Cybercriminals’ Emails In Their Tracks

It’s simple and affordable for all businesses. This week, we’ve had several reminders of just how important cyber security is. Like any business, our email inboxes receive tons of spam every day, the majority of which goes straight to our junk email folders, but over the past few days we’ve seen a substantial increase in […]

Why You Should Install The Windows 10 Update Next Month

Why You Should Install The Windows 10 Update Next Month

Security and reliability, plus new features expected Next month will see a major update for Windows 10 users. How do we know this is coming in October? Because Microsoft has cunningly labelled it the October 2018 Update. While we don’t yet know the exact date, rumours are suggesting that it could very well be upon […]

Windows 7 ESU Gives Businesses A Lifeline – But At A Cost

Windows 7 ESU Gives Businesses A Lifeline – But At A Cost

Good news if your upgrade plans are lagging behind. If your business is still running Windows 7, you’ll probably know that extended support for it is set to end on 14th January 2020, after which there will be no more security updates. At least, that was the case until Microsoft announced Windows 7 ESU (Extended […]

Why Cutting IT Costs Without Care Is Asking For Trouble

Why Cutting IT Costs Without Care Is Asking For Trouble

Technology is more than a necessary evil. Was British Airways cutting IT costs in the months before a major data breach that saw 380,000 payment cards comprised? According to a memo leaked on the Register, BA was planning to outsource its cyber security to IBM – a move that was possibly motivated by financial reasons. […]

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..