Already a customer?
Log a ticket
Menu

Month: November 2018

Data Protection Fee Fines Are Now A Reality

Data Protection Fee Fines Are Now A Reality Data Protection Fee fines

Here’s what you need to know. When GDPR came into effect, it brought with it the Data Protection Fee, which most organisations have to pay. Failure to cough up the cash, it said, would result in a monetary penalty of several thousand pounds. This week, Data Protection Fee fines became a reality. Over the past […]

Calls For Delay In Making Tax Digital

Calls For Delay In Making Tax Digital

House of Lords warns against April implementation. The Economic Affairs Committee has published a report looking at the Making Tax Digital for VAT scheme and its message is clear: delay its introduction by at least a year. From 1st April 2019, Making Tax Digital for VAT will be compulsory for VAT-registered businesses with a taxable […]

Microsoft’s Black Friday Deals (2018)

Microsoft’s Black Friday Deals (2018)

Surface devices discounted It’s strange to think that Black Friday wasn’t a thing in the UK until relatively recently. The day was traditionally a one-day event, originating in the States, to mark the day after Thanksgiving and to act as the first day of the Christmas shopping season. UK retailers have really begun to take […]

Productivity Apps That Can Make A Real Difference

Productivity Apps That Can Make A Real Difference

Give your business a boost. It’s fair to say that when it comes down to it, the main thing we really want from software is to make our business more productive. Whether it’s more efficient project scheduling, help with organising financial records, or accessible office apps, software that helps to streamline everyday administrative tasks gives […]

Custom Business Software: Necessity Or Overkill?

Custom Business Software: Necessity Or Overkill?

Would a fully bespoke software solution suit your organisation? Custom business software sounds ideal for most organisations, but it’s not quite that simple. Every sector has its own unique challenges, and within those sectors, individual firms can also differ a great deal, so the idea of every business having its own bespoke software seems to […]

Surface Go Adds 4G

Surface Go Adds 4G

Mobile connectivity gives Microsoft tablet a fresh look. During the summer, while we were all sweltering amid what would eventually turn out to be the joint hottest on record, Microsoft launched a tablet that could genuinely be seen as an alternative to Apple’s iPad (and Google’s Chromebooks, to boot). The light Surface Go tablet featured […]

Exploring Digital Banking For SMEs

Exploring Digital Banking For SMEs

Flexible options for businesses as banking looks to future. Earlier this month, two major UK banks launched initiatives that embrace fintech. With solutions such as Tide leading the digital charge, it stands to reason that long-established financial institutions should look to develop their own products aimed squarely at technology-savvy businesses. Back in May, HSBC was […]

5G Mobile Broadband: What’s Next?

5G Mobile Broadband: What’s Next?

We take a look at some of the current stories surrounding this new technology. Are consumers willing to pay for 5G? Not according to research from PwC. A recent survey carried out in the US asked 1,000 people about their awareness of 5G, their expectations of the technology and, crucially, their willingness to pay for […]

Disaster Recovery: What Is It, And Does Your Business Need It?

Disaster Recovery: What Is It, And Does Your Business Need It?

Backing up is critical, but so is recovery. If the arrival of GDPR hasn’t driven the message home already, let us remind you: data matters. All businesses rely on data in numerous ways, and it has real value, including financial value. Yet many organisations don’t have a proper backup and disaster recovery (DR) strategy in […]

IBM Buys Red Hat In Mega-Deal

IBM Buys Red Hat In Mega-Deal

$34bn paid for open-source business. Recently, IBM made a pretty stunning announcement. Tech acquisitions are made all the time, so the fact that IBM was dipping into the penny jar to snap up another company isn’t in itself particularly surprising. But when this much money is involved, it was always bound to raise an eyebrow […]

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..