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Category: Advice

Wherever possible, we like to share some of our knowledge with our customers and anyone who visits our website. Through this advice, we hope we can make IT work a bit better for everyone.

We also offer professional technical consultancy, which will enable you to make the most informed choices about your IT.

How Using A Default Password Can Put Your Business At Risk

How Using A Default Password Can Put Your Business At Risk

If it says ‘changeme’, please take the hint. The importance of strong passwords should be obvious, yet when it comes to IT hardware an alarming number of people never bother to set a password at all. Instead, they stick with the default password and happily go about using their equipment – completely oblivious to the […]

Peripheral Vision: The Importance Of External Devices

Peripheral Vision: The Importance Of External Devices

Is your business using the right computing equipment? When considering IT budgets and workstation setups, it’s perhaps understandable that computer peripherals might not stir up much passionate debate. If a brand new laptop, desktop PC or smartphone are blockbuster purchases, peripherals are all too easily viewed as the bargain basement purchase from the local supermarket. […]

10 Cyber Security Commandments

10 Cyber Security Commandments

Reduce your chances of being hacked, with this simple advice According to the government’s Cyber Security Breaches Survey 2018, more than 40% of businesses in the UK have experienced a cyber breach, and more than 70% say cyber security is a high priority for them. Yet less than a third of them have any kind […]

Using A Tablet For Business: Which Platform Is Best?

Using A Tablet For Business: Which Platform Is Best?

Mobile devices are light and easy to use, but can they really be used for serious work? Using a tablet for business can seem attractive for a number of reasons. Like laptops, they enable remote working and hot desking, allowing workers to stay in touch with the office when they’re out and about. They’re much […]

How To Effectively Manage Your Screen Time

How To Effectively Manage Your Screen Time

Over the past few years, newspapers have regularly run stories on the impact of too much screen time for children. It’s an issue that parents all over the country are all too familiar with, coming up with policies on how to manage how long their little darlings should spend in front on the television, tablet […]

Are Cloud Backups Safe?

Are Cloud Backups Safe?

Online storage is handy, but it’s not without risks. The ability to store copies of important data online is something that many individuals and businesses find invaluable. Millions of users sign up to services like Dropbox, OneDrive and Google Drive, and there’s a huge market for enterprise-grade solutions like Veeam and Unitrends. It’s quick, convenient […]

Many Business Have Poor Cyber Security, Says New Report

Many Business Have Poor Cyber Security, Says New Report

Are you doing enough to protect yourself? Many businesses are failing when it comes to cyber security, including basic practices like updating software and using strong passwords. So says a new report by security firm Positive Technologies. In gathering the results of security assessments, including penetration testing, Positive Technologies saw some alarming patterns in security […]

Blogging For Business: How To Do It Right

Blogging For Business: How To Do It Right

A well-planned blog can be good for your business and your customers. Blogging is just one of many marketing tactics available to SMEs looking to promote their business. Easy to get started and inexpensive, a business blog can prove a powerful tool within any online marketing strategy, provided it’s done correctly. As with social media […]

Does Your Business Delete Data Well Enough?

Does Your Business Delete Data Well Enough?

Recovered files can be a goldmine for criminals and competitors. How do you completely delete data from hard disks and solid-state drives? Do you simply hit Delete and then empty your computer’s recycle bin? Or do you take things a step further and format your drive? Either way, the information you’re trying to get rid […]

Why Google’s Digital Garage Is Worth A Visit

Why Google’s Digital Garage Is Worth A Visit

Give your business a marketing boost with Google’s free advice service. Digital marketing is a vital component of any modern business strategy. Traditional marketing channels still have a huge role to play, of course, but digital marketing has allowed businesses to interact with potential customers in real-time. Highly affordable, measurable and targeted marketing activities can […]

Trust In Technology Is Important, But Blind Faith Is Dangerous

Trust In Technology Is Important, But Blind Faith Is Dangerous

Making the most of IT means understanding its limitations as much as its powers. In an increasingly digital age, the role of technology in business is clear. It’s revolutionised everything from communication and record keeping to security, service delivery and customer support. But no technology is perfect. Things can and do go wrong. That might […]

Choosing The Right Mobile Broadband For Business

Choosing The Right Mobile Broadband For Business

Which packages are best for staying connected while on the move? Today’s mobile broadband solutions are designed to keep employees connected at high speeds without any drop-off in connectivity, allowing for flexible working patterns and more reliable communications. Providers offer various solutions at varying costs to suit a range of data demands – so much […]

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..