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Category: IT Support

Brexit: Data Roaming, Tech Talent And Data Regulations

Brexit: Data Roaming, Tech Talent And Data Regulations

How a no-deal could impact on your IT Brexit. In case you hadn’t noticed, it’s happening and it’s coming round pretty quickly. There’s no escaping the fact that Brexit is going to impact on various areas of business, with recent warnings from Bank of England governor Mark Carney on how a no-deal Brexit could have […]

It Still Works: 6 Reasons Why IT Audits Are Important

It Still Works: 6 Reasons Why IT Audits Are Important

What’s okay today may not be so tomorrow. It Still Works… three words that anyone working in IT services will have heard at some point. It’s a perfectly valid objection to buying new technology: the existing solutions are functioning perfectly well, so why replace them? In other words, if it ain’t broke… Also, keeping what […]

Why Cutting IT Costs Without Care Is Asking For Trouble

Why Cutting IT Costs Without Care Is Asking For Trouble

Technology is more than a necessary evil. Was British Airways cutting IT costs in the months before a major data breach that saw 380,000 payment cards comprised? According to a memo leaked on the Register, BA was planning to outsource its cyber security to IBM – a move that was possibly motivated by financial reasons. […]

How Cyber Security Professionals Are Being Tempted By Crime

How Cyber Security Professionals Are Being Tempted By Crime

Sometimes the big money lies on the dark side… IT security professionals are generally viewed as the good guys, right? You know the routine. If you have a problem, if no one else (in the office) can help, and if you can find them, maybe you can hire… the IT security guy. It seems that […]

Trust In Technology Is Important, But Blind Faith Is Dangerous

Trust In Technology Is Important, But Blind Faith Is Dangerous

Making the most of IT means understanding its limitations as much as its powers. In an increasingly digital age, the role of technology in business is clear. It’s revolutionised everything from communication and record keeping to security, service delivery and customer support. But no technology is perfect. Things can and do go wrong. That might […]

How Does Shadow IT Affect Small Businesses?

How Does Shadow IT Affect Small Businesses?

Is it time to bring shadow IT into the light? Shadow IT is something all big companies will have to deal with at some point. Some see it as a boon to productivity, while others see it as a hindrance and a security risk. But what is shadow IT? And does it affect small businesses […]

What Is Managed Services, And Is It Right For SMEs?

What Is Managed Services, And Is It Right For SMEs?

How moving to a proactive support contract can benefit your business. As great as technology is for businesses, it can, of course, go wrong from time to time. When that happens, it usually means calling your IT provider so it can come out to fix the problem, after which your contracted number of support hours […]

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..