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Category: TMB Group

Leading By Example: TMB Nominated For Network Group Award

Leading By Example: TMB Nominated For Network Group Award Trophy and crossed fingers

TMB’s dedication and adaptability recognised. Technology Means Business has been added to the Network Group 2019 Awards shortlist. The nomination, in the category ‘Leading by Example – Member of the Year’, is welcome recognition of the work TMB has done in recent months to overhaul its managed IT services and reshape its service delivery for […]

TMB’s 2018 Highlights And Lowlights

TMB’s 2018 Highlights And Lowlights

We take a look at the stories that caught our eye last year. The first week of 2019 is nearly over. The last of your new year’s hangover is finally fading, and the extra inch you’ve added to your waistline over the festive period now appears to be a permanent feature of your body. What […]

Disaster Recovery: What Is It, And Does Your Business Need It?

Disaster Recovery: What Is It, And Does Your Business Need It?

Backing up is critical, but so is recovery. If the arrival of GDPR hasn’t driven the message home already, let us remind you: data matters. All businesses rely on data in numerous ways, and it has real value, including financial value. Yet many organisations don’t have a proper backup and disaster recovery (DR) strategy in […]

Brexit: Data Roaming, Tech Talent And Data Regulations

Brexit: Data Roaming, Tech Talent And Data Regulations

How a no-deal could impact on your IT Brexit. In case you hadn’t noticed, it’s happening and it’s coming round pretty quickly. There’s no escaping the fact that Brexit is going to impact on various areas of business, with recent warnings from Bank of England governor Mark Carney on how a no-deal Brexit could have […]

How We Stopped Cybercriminals’ Emails In Their Tracks

How We Stopped Cybercriminals’ Emails In Their Tracks

It’s simple and affordable for all businesses. This week, we’ve had several reminders of just how important cyber security is. Like any business, our email inboxes receive tons of spam every day, the majority of which goes straight to our junk email folders, but over the past few days we’ve seen a substantial increase in […]

Inconvenience Is A Small Price To Pay For Security

Inconvenience Is A Small Price To Pay For Security

Safety comes first, but sometimes it can also slow you down. Recently, we had a reminder of how important cyber security measures are – even when they’re inconvenient. A customer of ours received a phishing email, which tricked a staff member into divulging their email login details. Armed with this info, the criminals that sent […]

TMB At The B2B Expo Portsmouth

TMB At The B2B Expo Portsmouth

Businesses and other organisations from all over Hampshire and the south coast gathered this week, for the Portsmouth B2B Expo 2018, at the Pyramids Centre. TMB was among them, explaining how our services help local business use IT to their advantage. Plenty of different sectors were represented at the event, which took place on 12th […]

Blogging For Business: How To Do It Right

Blogging For Business: How To Do It Right

A well-planned blog can be good for your business and your customers. Blogging is just one of many marketing tactics available to SMEs looking to promote their business. Easy to get started and inexpensive, a business blog can prove a powerful tool within any online marketing strategy, provided it’s done correctly. As with social media […]

Why Cyber Security Training Needs To Be Ongoing And Consistent

Why Cyber Security Training Needs To Be Ongoing And Consistent

Uninformed people are a risk to your business. Are you prepared to pay the price for their mistakes? If businesses are to stand any chance of fighting cyber crime, they have to equip their people with the skills to spot when something isn’t right. That’s why cyber security training shouldn’t be seen as a luxury, […]

Data Recovery For SMEs Is More Than A Luxury

Data Recovery For SMEs Is More Than A Luxury

How would data loss affect your business? Every business, no matter how large or small, should have a data recovery strategy. Like seatbelts in cars, hopefully you’ll never need them, but if the worst does happen, you’ll be glad they’re there. Imagine, for a moment, that you came to work one day to find every […]

How Remote Working Saved Us From The Beast From The East

How Remote Working Saved Us From The Beast From The East Remote working

With the right tools and some technical knowhow, you can keep your business going through rain, sleet or inches and inches of snow. How do you make remote working work for you? You might not have asked yourself this question much before, but the recent extreme weather may have brought it to the forefront of […]

Opera 3: Why Now Is The Best Time To Upgrade

Opera 3: Why Now Is The Best Time To Upgrade

Still using Opera II? Here’s why it’s time to move on… Opera II Is Approaching End Of Life All software has a finite lifetime, and at nearly 18 years old, Opera II’s retirement is well overdue. Technology has moved on, in ways this software was never built for, so understandably Pegasus has called time on […]

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..