Welcome to the TMB
This page contains resources for customers and how to access support services.How to view & manage your support requests:
The Autotask Client Portal allows you to create new support requests as well as view ticket updates and manage all your support requests in one simple web portal.
Please request your personal logon details from your Account Manager.
Emailing your support request to TMB is quick & convenient. Your ticket is logged immediately and you will an automatic email confirmation.
Any attachments and screenshots on your email are also included in your ticket which helps us to help you faster.
To update an existing ticket by email simply reply with the ticket number in the subject line.
Please call us on 0333 900 9050 to log a new support request, especially for critical issues or site outages.
Once your request for support has been received it will be prioritised according to the severity of the issue & assigned to the appropriate technical team. Critical Priority means an issue preventing multiple people from working. High Priority means an issue preventing a single person from working.
We respond to all tickets within your SLA. Critical & High Priority issues jump to the top of the queue
and then all tickets are responded to in the order they are logged.
The secure file transfer service serves two purposes. It allows you to send any data to TMB securely so it is encrypted as it passes across the internet. Email is not secure. This service can also be used to transfer large files that are too large to send on email.
Please click the following link to access the secure file transfer service: