IT Support

IT Support

Our friendly and professional staff have the knowledge and experience to ensure that your investment in IT delivers what your organisation needs.

We work alongside major brands, SMEs and public sector groups to look after network infrastructure, cyber security and business software, taking care of day-to-day IT management and monitoring in a professional and cost effective way. We can work as your outsourced IT partner or as a resource for your IT Manager, providing just the level of support you need, either on an ongoing basis or project by project…underpinned by binding service level agreements.

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Our IT Support & Helpdesk Services provide the peace of mind that comes from knowing your IT infrastructure is in safe hands. Whenever there’s an IT issue (and we know it does happen despite best intentions), we’re with you on the phone, via email or by a remote connection.

With TMB, every technical contact is assigned a ticket that is regularly updated until resolution. In addition to our Help Desk, we also provide network monitoring 24 hours, 7 days a week, which means we often spot and resolve an issue even before you are aware that it’s happened.

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Professional software support can vastly improve the efficiency of any organisation. As one of the country’s leading network infrastructure and software houses, we design customised solutions to resolve even the most complex business challenge.

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Our systems never sleep…which means you can! We monitor your network performance 24/7 and immediately flag any vulnerabilities or potential problems, alerting one of our systems engineers to any issues. We take immediate remedial action…in fact for many clients the first they know about any potential service issue is in their weekly Network Performance Report.

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Don’t be caught with your servers down! How would your business cope with a loss of data? Secure and planned data backup is essential for disaster recovery and security, and we can help you decide how far you need to go…files, databases, servers or an entire operating system.

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Human error, hardware fault, malicious actions, and natural disasters such as flood or fire, can lead to complete IT systems failure. So forward-thinking businesses develop a Business Continuity Plan (BCP) – some insurers even insist on one – and we’re experienced in creating systems to protect business servers, applications and data on employees’ desktops and laptops.

All data is stored in a secure, remote datacentre to guard against site failure or loss – meaning you can quickly recover critical data….and stay in business.

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IT security is as much a business issue as a technology issue. We know that poorly managed IT security can have potentially disastrous consequences – that’s why we work some of the best specialist vendors in the industry to help us safeguard networks against ever-evolving threats.

All your data can be stored in our secure, remote datacentre to protect against site failure or loss – and we offer a number of protection levels linked to the business-critical nature of the data. And with cyber security at the top of the agenda for most businesses, we’ve also developed a support package that monitors your network performance and alerts you to potential risk.  This means you can take informed decisions about risk and functionality…and sleep a little easier.

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