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IT Support Dorset

If you own a business based anywhere in Dorset or in the surrounding areas in the South East, TMB is able to offer you a series of IT support services to help you run your business more efficiently with all the assistance you need. Whether your business is based in Poole, Weymouth, Lyme Regis or anywhere else in Dorset, we have the perfect IT support solutions for you, and we work with each business on an individual basis to offer the tailored level of help required. This means that whether you want to outsource your entire IT support services to us or your in-house IT department just needs a little help, we are happy to work with you to figure out the ideal level of support for you.

Our helpful team are able to receive service tickets over the phone, over the web or by email for your own convenience, and we respond as quickly as possible to get you up and running without you having to deal with the headache that problematic IT issues can cause on your own. TMB are among the top providers of network infrastructure and accounting services in the South East, and we always strive to help you solve any problems as fast as we can.

Managed Service

For companies needing more IT support, we can provide a managed service, and we can recommend that you opt for regular onsite maintenance support to ensure everything is running smoothly and to prevent any future issues from arising. Project management is another one of our specialities, and our experienced and organised team can help you implement a specific program if you request this. Our decades of experience mean we are in an excellent position to help you reduce your IT support costs through the recommendation of a variety of services, including cloud storage, software licensing and network security, carefully selecting these to match the precise needs of your company.

Network infrastructure solutions are a crucial aspect of businesses, and TMB are fortunate enough to be accredited by some of the industry’s leading names, including Microsoft and HP, so we are able to suggest the best services to you with our in-depth knowledge of these quality brands. The key is to make sure your network is fully functional and sustainable, and this can be achieved by installing products such as firewalls and security packages, along with programs to protect your data and make sure your software is all fully licensed and up to date.

Accounting Software

TMB is also one of the leading suppliers of Pegasus accounting software, including the Opera portfolio and the add-on modules for Opera 3 to help you build the perfect accounting package for your business, which may include payroll, document management and barcoding, along with many other useful accounting services. Our software development team are always on hand to make suggestions to ensure your Pegasus system is working in the way you want it to.

If you are based in Dorset and want to find out more about our quality IT support services, please contact TMB today for the most up to date information on the services we offer.

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..