IT Support Berkshire

Whether your current in-house IT department needs a few pointers or you want a third party to take care of all your IT services, TMB is proud to offer a high level of service to companies of all sizes throughout Berkshire, in towns such as Newbury, Slough, Bracknell, Reading and the rest of the South East. We have several sites throughout the region, meaning we can work closely with individual businesses and get to know their businesses inside out. Whether you’re in Reading, Slough, Wokingham or Maidenhead, we are happy to work with you to give you the exact level of support you need.

Get in Touch Today
 

Our helpdesk staff are always available to offer support and advice for all your network infrastructure and accounting software systems. For your convenience, you can log a support ticket over the phone, by email or online. We always offer the highest level of service to all clients and constantly strive to go the extra mile.

Managed Service

The managed service TMB offers can be tailored to the specific needs of your individual business, whether this means providing you with onsite maintenance support to pre-empt potential issues with your network or offering project management to implement specific tasks. We are able to offer cloud services such as business continuity and network security to help you reduce your IT costs and make your entire network more robust for a sustainable IT network.

TMB has access to a large selection of network infrastructure solutions, spanning from building secure multi-site networks and firewalls to implementing data security. We have many years of experience between us, meaning we are well-placed to give you the best possible advice on the programs you use. We can work as IT consultants, drawing on our in depth knowledge of computer solutions, and project managers if you need help implementing something specific. We are accredited by industry leaders such as Microsoft and HP, meaning we can offer the best advice on a range of quality software to ensure your network infrastructure is as stable as possible.

Accounting Software

Furthermore, if you need accounting software, we are one of the leading suppliers of Pegasus software, including the Pegasus Opera portfolio. With these, we can provide modules including payroll, barcoding and service desk solutions which can be used with Opera II and Opera 3. Our software development team is always on hand to help you get the most out of your Pegasus system through the development of software applications.

If you own a business based in Berkshire and want to take advantage of our high quality network infrastructure and accounting system services, please contact TMB today to discuss what it is you need.

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TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at [email protected] or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..