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IT Support West Sussex

For IT solutions and support services in West Sussex, TMB is one of the leading providers of these services in the South East. Whether your business is based in Midhurst, Bognor Regis, Burgess Hill, Haywards Heath, Crawley, Chichester, Selsey, East Grinstead, Horsham, Littlehampton, Shoreham, Worthing or the surrounding areas of West Sussex, you can rest assured that TMB will be able to take care of all your IT needs. We have several sites throughout the South East, meaning we work closely with companies of all sizes in this area and build strong relationships with our clients, including a sound understanding of every business we work with.

Helpdesk

TMB helpdesk staff are dedicated to offering friendly IT support to businesses in all industries in plain English, whether this is your network infrastructure or accounting services. Tickets can be logged in a range of ways, including online, by email and over the phone for your convenience and a speedy response, offering the high level of service our clients have come to expect from TMB.

We offer varying levels of support depending on the requirements of your individual company. Outsourcing all your IT services to us means we can fully manage your IT needs, and can arrange regular onsite maintenance support to ensure everything is operating as it should be and allowing us to fend off any potential future problems before they arise.Or, if you would prefer that we assist your existing in-house IT department, we can reduce your IT costs with quality cloud services such as network security and business continuity to reinforce your system.

Network Infrastructure

Our network infrastructure solutions comprise services and products such as software licensing, building multi-site networks and firewalls, keeping your network running as it should be.

Our decades of experience make our team highly knowledgeable when it comes to recommending the best products for you and your company, and our accreditation from big brands such as Microsoft and HP make us a reliable, safe choice for any IT services you need. We can also assist with project management if you would like to implement a specific service.

We are more than just an IT support company, and clients throughout West Sussex can also benefit from our accounting services from Pegasus. The Pegasus Opera portfolio can be supplemented with many ancillary modules, from payroll and barcoding to service desk and Construction Industry Solutions (CIS). Furthermore, if you want to tailor your accounting software to better suit your needs, TMB’s experienced software development team are on hand to help you get more from your Pegasus software.

To find out more about the services we can offer businesses throughout West Sussex, please contact us today and we will be happy to talk you through the services we can offer.

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..