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IT Support Wiltshire

TMB Group knows how important IT services are for the majority of businesses of all sizes, which is why we are dedicated to offering a high level of service to every single client in Wiltshire and the rest of the South East. We have multiple sites throughout the area, with the closest being our Havant site in Hampshire, meaning we can establish a strong relationship with every company and get to know their business inside out for better targeted assistance.

Some of our clients are happy to outsource all their IT services to TMB, whereas others prefer for us to assist their existing IT department with recommendations and additional support. Our team are able to respond to service tickets logged online, by email or over the phone, meaning ultimate flexibility for you and the ability to get the response you need in the most convenient way.

Managed Service

Our managed service is suitable for customers wanting support across the spectrum, whether this involves project management for specific tasks or regular visits for onsite maintenance support to make sure everything at your site is running as it should be to keep your company as efficient as possible. We also offer ways to reduce your IT costs and remain within budget, as well as making your system more robust with additional services and products to reinforce your network.

TMB is proud to offer a wide portfolio comprising network infrastructure solutions and accounting software, with the years of experience to be confident about advising you on exactly what you need to be using and doing for the optimal network performance. We can work as IT consultants, giving you all the advice you need to make an informed decision about the products on offer, whether that’s software licensing, disaster recovery or cloud services. We are accredited by leading industry brands such as Microsoft and HP, so are well placed to offer expert knowledge.

Accounting Software

Along with this, TMB is also one of the leading suppliers of Pegasus accounting software, and can provide a range of handy ancillary modules to work with Opera II and Opera 3, whether this is barcoding, Construction Industry Solutions (CIS) or document management. If you want your accounting software to work harder for you, our talented software developers can create software applications to make sure you get what you want from your Pegasus programs.

If you are based in Wiltshire and want to find out more about the services we offer, please contact us today for a conversation with one of our friendly team.

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..