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IT Consultancy Support

Get your IT strategy right first time

Our IT consultancy support is all about helping IT professionals inside businesses and public sector organisations make well-informed, strategic decisions that meet their corporate goals. We work alongside organisations of all sizes, providing turnkey support to IT professionals on specific time-bound projects, advising on strategy, migration planning, refreshing infrastructure assets and systems, and helping to design a more secure operating environment.

Our Experts Can Help With...

Strategy

IT strategy sits at the heart of forward-thinking organisations and covers every aspect of technology investment and management, staff behaviours, operational priorities, business software and risk management.

Security Design

At TMB, we help organisations protect their networks and data from cyber attack. We not only look at email security, firewalls, data backups and cloud-based systems, we also provide expert advice on how to stay safe.

If you’d like to take your security even further, we can help you get Cyber Essentials certification. Under this government-run scheme, you’ll be able to show customers just how seriously you take cyber security – a big tick in the box for companies when it comes to winning new business.

At TMB, we help companies develop strategies specific to their needs through a business-led, consultative approach focused on delivering tangible value. We can advise on the best network infrastructure for your organisation, help design and implement security protocols, and meet your needs for everything from data backups, high system availability and desktop optimisation through to remote working security, software licensing and multi-site configuration.

Where specific projects need onsite support, we’ll be with you every step of the way, ensuring any disruption is minimised – and building, configuration and testing are scheduled around your needs. And once everything is up and running, we’ll conduct a joint review to make sure everything has been delivered just as you wanted.

Security & Network Audits

Don’t let poor network performance reduce your productivity – or, worse still, make you vulnerable to cyber attack through poor planning and processes.

We offer a completely free security audit/network health check to identify performance issues and to spot weaknesses that cyber criminals might exploit. Our experts will provide a full assessment of your network and security systems and, if need be, put forward a plan for improvement.

IT Consultancy Support

Project Management

Need time-bound support on a specific IT project? Our experts are experienced in delivering IT projects of all sizes and complexity to budget and on time. We map out a detailed rationale for every project, involving planning, resource allocation, budgetary considerations, implementation and review. It’s this methodical approach, with shared milestones, that ensures we deliver exactly the solutions your business needs.

Where specific projects need onsite support, we’ll be with you every step of the way, ensuring any disruption is minimised – and building, configuration and testing are scheduled around your needs. And once everything is up and running, we’ll conduct a joint review to make sure everything has been delivered just as you wanted.

Migration Planning

TMB takes a long-term approach to investment in IT for our clients. We aim to optimise budgets and deliver value through migration planning processes, founded where possible on future-proof architecture. Our specialists will also train and support your staff through the change process.

Through our wide range of IT accreditations, we also possess the knowledge and experience to optimise system performance, ensuring that migration activities run at the pace required by your business and in step with staff training and development.

Infrastructure Refreshes

Time is money so don’t let network downtime eat into business productivity, performance and profitability. We can help you refresh your infrastructure in the most cost-effective way and to optimise operational performance to maximise benefit. We’ll also monitor system capacity and effectiveness, so when the time comes for additional investment in hardware, it will be both planned and focused.

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..