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Why Device Management Matters To All Businesses

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Control who can and can’t access valuable data.


Does your business operate some kind of device management policy? If not, you could be leaving yourself open to unnecessary risk from various threats, including malware breaches and rogue employees.

Without a clear idea of which devices are able to access your business’s data, it’s impossible to know where are all your potential vulnerabilities lie. If staff members use their own devices for work, whether they be phones, tablets, desktop PCs or laptops, any one of them could cause problems for you down the line.

For a start, any one of them could bring malware into your business. If you’re not able to control what content these devices can access and download, you can’t prevent your people from making bad security choices.

There’s also nothing to stop staff members from simply walking away with company data and doing what they like with it. They might sell it to a competitor, perhaps, or to cyber criminals. Or they could simply use it to embarrass or damage your company.

Also a problem is lost devices. If someone in your business loses their phone, if it’s not secure, anyone who finds it could access it and steal information from it.

Whatever the cause, failing to protect data could also land you in trouble with the Information Commissioner’s Office, which could find you for breaching GDPR rules. In one case, BUPA was fined £175,000 after one of its employees stole and sold customers’ personal data.

Such threats aren’t limited to personal devices either. If you fail to secure company laptops and phones, they too could cause problems later.

Take Control With Device Management

The first step to solving this problem is to acknowledge that it exists and to start thinking about how it could affect you. Generally, the bigger the business, the more data they’ll have to protect, but even the smallest of companies could be affected.

Next, you need to consider what information people within your business are able to access and on what devices. How much of that data is critical to your business? Could you revoke access easily if you needed to?

If you identify any areas of concern, you should consider a technical solution, such as Microsoft’s Enterprise Mobility + Security suite, which includes various tools that enable you to protect valuable data. A key part of this is Intune, a mobile management application that enables you to enrol devices into your systems, so you can say who can and can’t be part of your network.

Microsoft’s solution can also control what apps can be installed on these devices and can even remotely delete corporate data if needed; it can track which devices are part of the network; and it can define all kinds of permissions that protect your business.

For workers, this can also be advantageous too, as it enables them to use the devices they’re most happy working with, while still remaining secure. This will naturally boost their productivity, thereby providing benefits for the business at large.

Furthermore, you can secure your business with multi-factor authentication, which can also help to limit network and data access only to authorised parties.

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TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..