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Frequently Asked Questions

Learn more about our services

Whether you’re a small business owner with limited knowledge of IT or an IT manager at a major corporation, you’ll no doubt have some questions about TMB and our services. If you can’t find the answer below, get in touch, and we’ll be more than happy to help.

Why choose TMB’s managed IT services?

Traditionally, IT support has worked on a ‘break/fix’ basis. This means your IT support team only know you have a problem when you report it. The result is downtime, while you wait for an engineer to be assigned to your support ticket and then wait for them to fix the issue. 

With TMB’s managed services, we’re able to constantly monitor the performance and health of key systems, like computers and servers. When an issue arises, our support team will be alerted and will either fix things remotely or assign an engineer. In many cases, you and your team will never even know there was an issue, and there won’t be any disruption to your business. 

Can I afford these services?

One of the best things about our managed services is that, unlike ‘break/fix’ support, they’re subscription based. So rather than getting big bills whenever something goes wrong, you pay a fixed amount each month, giving you greater control over your IT expenditure. 

Who can I talk to about my TMB IT solutions?

As well as our helpdesk team, you can also talk to your dedicated account manager or to one of TMB’s department managers. When you sign up with us, we’ll give you all the information you need to contact the right person at the right time for you. 

Does TMB provide hardware?

Yes, we can supply everything from PCs and servers to firewalls and routers. We also carry out infrastructure projects, including network planning and deployment.

What are TMB’s response times to support tickets?

Our response times vary on a sliding scale, dependent on the severity of individual incidents. High-priority issues, for example, have a first response time of under 30 minutes. 

Is my business too big or too small for TMB? 

Not at all. We work with organisations of all sizes, ranging from SMEs right up to multinational corporations. We can do this because our services are intrinsically designed to scale up as needed. That also means if your business grows (as we hope it will), your TMB services will grow with it. 

How do I know what IT solutions I need? 

If you’re an IT manager, you’ll probably have your own plans, and TMB is more than able to work alongside them or to make best-practice recommendations. But if you’re not technologically inclined, we can provide you with all the assistance you need to make an informed choice. Indeed, by helping our customers choose IT services and products they will actually benefit from, we aim to develop long-lasting, valuable business relationships that work for everyone involved.

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