Fully Managed Hosted Telephony

Make calls the way you want, when you want

Our IP-based telephony services are designed to be convenient, easy to use and fully scalable. With flat monthly calling fees and lines that can be ready in minutes, it’s the perfect replacement for aging phone lines and expensive line rental costs. 

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How It Works

TMB Managed Telephony uses a cloud-based technology called IPBX (Internet-based Private Business Network), also known as hosted telephony. Basically, what it means is that your phone network will exist in the cloud. Using desk phone, a soft client or a mobile app, you connect to this network over the internet. As well lower running costs, it makes logistics like moving office or adding new users a breeze.

 

Reporting & Analysis

As a fully digital system, it's easy to analyse your call metrics, and we can provide in-depth reports.

Plug & Play​

Because we set up your handsets for you, adding phones is easy - just plug them in and you're all set!

Security

Protect your phones and voicemails with PINs or passwords.

Easy Contact Management

Build and share address books quickly and easily.

Massive Savings

You pay a flat monthly fee for all UK calls, even if they're to mobile phones. Your handsets come included too.

High-Quality Audio

Take calls with clear, precise sound. No more crackly analogue lines!

Make Calls The Way You Want!

As a cloud-based system, our telephony service can be accessed in a variety of different ways. Best of all, you can choose to use some of them or all of them – whatever works most effectively for you!

Desk Phones

They look just like ordinary landline telephones, but they’re so much more. Our VoIP-based desk phones offer high-quality calls and all the features you would expect from a traditional private phone network. Plus you can use them with headsets, if you prefer not to be tied to your desk.

PC Application

If you don’t need a desk phone, then our PC application could be right for you. It connects to the very same network the desk phones use, and you still get unique phone numbers. The only difference is you use a desktop PC or laptop to connect and make calls with a compatible headset. 

Mobile App

Spend a lot of time out of the office? Our telephony app for Android and iOS gives you access to your phone network no matter where you are. What’s more, if you also have a TMB desk phone or our telephony program on your PC, your calls can be automatically forwarded to your mobile app. 

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at [email protected] or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..