Case Study: Accelerate Underwriting

With TMB’s help and advice, Accelerate Underwriting’s business has grown quickly and significantly…

Nearly all businesses rely on technology to some degree, but for firms like Accelerate Underwriting, it’s practically indispensable. As Alex Royce, the company’s product and IT director, says, it plays a “fundamental” role.

“Our main trading tool, AcceleRATER, is an online quote and buy platform,” Alex says. “We’re a cloud based business; not being shackled by legacy systems enables us to rapidly develop propositions to meet our customers’ needs. Internal communication is key, so we utilise tools such as Office 365, Skype and WebEx.”

Getting these solutions right is clearly vital to the ongoing success of Accelerate Underwriting, and Technology Means Business has helped in a variety of different ways.

The Project: Full IT Audit

As well as building and delivering laptops and desktop PC with Office 365 and other software, including cyber security, TMB Group has has helped with everything from maintaining product licences to providing IT helpdesk support.

But perhaps most important of all, “TMB Group conducted a comprehensive IT audit to ensure that as we grow as a business, we continue to follow best practice regarding data security, encryption and training.

“This IT audit helped identify additional IT security steps that we could deploy, including centralised management and updates of antivirus software by TMB Group and upgrading to Microsoft Advanced Threat Protection.” As well as making sure Accelerate Underwriting’s IT solutions are up to date and protecting the business from cyber threats, TMB’s Group work has helped “ensure we meet and exceed our GDPR requirements.”

The company’s trust in TMB’s Group expertise and service has led to it also signing up to our Endpoint Security, a comprehensive package of security tools and software – and there are more projects in the pipeline.

The Result: Improved Company Growth

Having high-quality technology is one thing, but scalability matters too. TMB Group has “helped in the success of Accelerate UW as we’ve grown from a small start up to having over to 160,000 customers. TMB Group has been able to resolve any day-to-day computer issues so we can focus on running our business.”

This ability to support organisations as they grow is central to TMB’s Group IT philosophy – as is our promise to keep customers in the loop. Indeed, for Alex, that’s one of his favourite things about working with us.

“Staff are able to understand and resolve complex IT issues whilst having the skill to communicate and explain without the use of jargon.”

"TMB Group conducted a comprehensive IT audit to ensure that as we grow as a business, we continue to follow best practice regarding data security, encryption and training."
Alex Royce
Product and IT director


  • TMB Group provided and configured laptops and desktop PCs. 
  • TMB Group providing licensing for Office 365 and other essential software. We deployed these tools and provided ongoing support. 
  • An comprehensive IT audit was carried out, covering various areas of best practice, including cyber security.
  • TMB Group licensed, deployed and configured Microsoft Advanced Threat Protection.
  • The customer has benefitted from TMB Group managed IT services, including Endpoint Security.
  • TMB’s Group scalable IT solutions have grown with the client’s business.

About Accelerate Underwriting

Founded in 2015 and based in London, Accelerate Underwriting is an insurance MGA (managing general agent), underwriting non-standard, specialist and niche commercial business.

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

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As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

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Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

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TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

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For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at [email protected] or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..