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Fully Managed IT Service Desk

Get the technical support you need, when you need it

Whether you need IT support during standard office hours or 24 hours a day, seven days a week, we’ve got you covered. Our Fully Managed Service Desk is available around the clock, giving your users all the assistance they need, with full visibility on their support tickets.

  • Proactive monitoring
  • Guaranteed response times
  • Regular service reports
  • Remote assistance
IT Service Desk Times

How It Works

TMB customers can choose between two levels of service desk cover:

TMB 8x5 Service Desk

Our standard 8×5 Service Desk offers support during normal office hours.

TMB 24x7 Service Desk Uplift

For added security and peace of mind, we recommend our optional 24×7 Service Desk Uplift. With this added to our standard service desk, you’ll be able to get the help you need 24-hours a day, 365 days a year, including weekends and bank holidays.

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Key Benefits

  • Multiple ways of logging support tickets – contact us via email, phone or our dedicated customer web portal.
  • Windows and Mac support.
  • Mobile assistance.
  • Monthly service reporting.
  • Quarterly service review.
  • Annual roadmap.

What's Covered?

TMB’s service desk team can assist you with a wide variety of common computer issues, including:

  • Problems with email and other applications.
  • Printing issues.
  • Data connectivity problems.
  • General hardware failures.
  • Virus and malware infections.
  • File and folder access problems.

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