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Fully Managed Service Desk

Get the technical support you need, when you need it

Whether you need IT support during standard office hours or 24 hours a day, seven days a week, we’ve got you covered. Our Fully Managed Service Desk is available around the clock, giving your users all the assistance they need, with full visibility on their support tickets. 

  • Proactive monitoring
  • Guaranteed response times
  • Regular service reports
  • Remote assistance

How It Works

TMB customers can choose between two levels of service desk cover:

TMB 8x5 Service Desk

Our standard 8×5 Service Desk offers support during normal office hours.

TMB 24x7 Service Desk Uplift

For added security and peace of mind, we recommend our optional 24×7 Service Desk Uplift. With this added to our standard service desk, you’ll be able to get the help you need 24-hours a day, 365 days a year, including weekends and bank holidays. 

Key Benefits

  • Multiple ways of logging support tickets – contact us via email, phone or our dedicated customer web portal.
  • Windows and Mac support. 
  • Mobile assistance. 
  • Monthly service reporting. 
  • Quarterly service review. 
  • Annual roadmap. 

What's Covered?

TMB’s service desk team can assist you with a wide variety of common computer issues, including: 

  • Problems with email and other applications. 
  • Printing issues. 
  • Data connectivity problems. 
  • General hardware failures. 
  • Virus and malware infections. 
  • File and folder access problems. 

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