Case Study: The Arts Society

When the Arts Society was looking for a new IT supplier with excellent service delivery, its finance director knew exactly where to turn…

The best organisations recognise that business is, above all else, about people. Technology and processes are important too, but the majority of firms want to work with people they like and trust – people they’ve worked with before, who they know will deliver on their word and give them the quality of service they need.

It was for this very reason that the Arts Society approached TMB about overhauling its networks and servers, replacing them with reliable, modern solutions.

“In a previous life,” says Tim Nicholls, finance and resources director at the Art Society, “I was head of finance and corporate services with my previous employer, a long-standing TMB customer. I always had a great service and got on well with TMB’s managers and the guys on the ground.

“When I joined the Arts Society and it was clear that we needed a new approach, the only thought in my mind was to call TMB.”

The Project: Modernising Infrastructure

TMB provided and continues to provide a number of services and products to the Arts Society. As well as offering on-call helpdesk support and infrastructure consultancy, we were engaged to reconfigure the organisation’s network and move everything on to a new server.

According to Tim, “Our old server was out of warranty and pretty obsolete, so it was only a question of time before something went bang!”

For the Arts Society, disruption throughout this project was kept to a minimum, thanks to a rollout that Tim describes succinctly with a single word: “Perfect.”

The Solution: Building For The Future

With more modern infrastructure in place, the Arts Society is now better able to focus on its core objectives. Meanwhile, TMB’s ongoing support ensures reliability of service, and by functioning as the company’s technical advisors, we ensure it’s prepared for any challenges ahead as well.

And for Tim himself, inviting TMB on board has had a notably positive effect: “On the helpdesk side of things, all users are very happy with TMB, and I’ve got a lot of internal credit for bringing them in.”

“I’ve worked with TMB for a long time. I think both sides have a really open honest relationship and understand each other.”
Tim Nicholls
Finance and resources director

Summary

  • TMB’s quality of service and reliability encourage customer loyalty.
  • TMB overhauled old out-of-date network and server, replacing them with better, more modern solutions.
  • Smooth rollout of new network kept disruption to a minimum.
  • Ongoing support from TMB enables customer to focus on its core objectives.
  • As a trusted advisor, TMB helps build future IT roadmaps.

About The Art Society

The Arts Society is a membership organisation and registered charity with 90,000 members across the UK and Europe. Made up of 385 local societies, its aim is to bring people together through a shared curiosity for the arts. As well as a team of full-time staff, it’s driven by the tireless dedication and enthusiasm of its many volunteers.

theartssociety.org

 

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

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Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

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International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at [email protected] or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..