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IT Support in London

Providing First-Class Business IT For More Than 30 Years!

Looking for reliable IT support and services in London? At Technology Means Business, we specialise in providing high-quality, fully managed solutions for a range of budgets and requirements. But we’re also experts in network deployments, cyber security and more. Plus we have our very own in-house software development team.

So whether you’re looking for Office 365 licences, a new firewall or a complete overhaul of your current IT solutions, we’re here to help. Contact us today to find out what we can do for your business. 

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Reliability

We take great pride in our ability to provide customers with IT solutions with a high level of uptime and durability.

Expertise

Our team have a wide range of skills and technical qualifications. With TMB, you’re in safe hands. 

Versatility

We’re more than just an IT support company. We also offer cyber security, hardware products and more.

What You'll Get With Our Fully Managed IT Services:

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24/7 Support

Round-the-clock IT support from the TMB Service Desk for your PCs, Macs, printers & hardware

 

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Fully Managed Security

Fully managed security monitoring with the TMB Endpoint Security and Maintenance Suite, security patching, anti-virus software & proactive health checks & maintenance

 

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Server Management

Ensure server performance and security with TMB's Fully Managed Server Operating System Service.

 

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Dedicated Account Manager

Your single point of contact to ensure your account gives your business everything it needs.

 

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On-Site Support

Up to 8 hours per month on-site support from our IT engineers.

 

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24x7 Remote Monitoring and Maintenance

Ensure your systems are always up & running safely.

CRM

 

 

Monthly service reporting

And quarterly service reviews to a defined SLA.

 

Frequently Asked Questions

Why choose TMB’s Group managed IT services?

Traditionally, IT support has worked on a ‘break/fix’ basis. This means your IT support team only know you have a problem when you report it. The result is downtime, while you wait for an engineer to be assigned to your support ticket and then wait for them to fix the issue.

With TMB’s Group managed services, we’re able to constantly monitor the performance and health of key systems, like computers and servers. When an issue arises, our support team will be alerted and will either fix things remotely or assign an engineer. In many cases, you and your team will never even know there was an issue, and there won’t be any disruption to your business.

Can I afford these services?

One of the best things about our managed services is that, unlike ‘break/fix’ support, they’re subscription based. So rather than getting big bills whenever something goes wrong, you pay a fixed amount each month, giving you greater control over your IT expenditure.

Who can I talk to about my TMB Group IT solutions?

As well as our helpdesk team, you can also talk to your dedicated account manager or to one of TMB’s Group department managers. When you sign up with us, we’ll give you all the information you need to contact the right person at the right time for you.

Does TMB Group provide hardware?

Yes, we can supply everything from PCs and servers to firewalls and routers. We also carry out infrastructure projects, including network planning and deployment.

What are TMB’s Group response times to support tickets?

Our response times vary on a sliding scale, dependent on the severity of individual incidents. High-priority issues, for example, have a first response time of under 30 minutes.

What kind of businesses does TMB Group work with?

We specialise in providing IT solutions to SMEs, ranging from one-man bands to larger companies with hundreds of users. We can do this because our services are intrinsically designed to scale up as needed. That also means if your business grows (as we hope it will), your TMB Group services will grow with it.

How do I know what IT solutions I need?

If you’re an IT manager, you’ll probably have your own plans, and TMB Group is more than able to work alongside them or to make best-practice recommendations. But if you’re not technologically inclined, we can provide you with all the assistance you need to make an informed choice. Indeed, by helping our customers choose IT services and products they will actually benefit from, we aim to develop long-lasting, valuable business relationships that work for everyone involved.

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