No business should be without cyber security. With new threats emerging all the time and hackers making millions from cyber crime, every organisation needs to be prepared.
We’re dedicated to protecting our clients – arming them with powerful security technology and the knowledge to stay ahead of the criminals.
If anyone tells you they have 100% effective cyber security, they’re not being completely honest. But while you can’t ever achieve perfection, you can substantially reduce your risks. How? With the right mix of training, technology and support. Here are just a few things you’ll need to consider.
Hackers often look for weaknesses in software, which they can exploit. When these exploits are found, software companies will usually release updates to defend against them – but in most cases it’s up to users to install them.
If you’re not keeping your software up to date, you’re putting your business at risk.
Hardware manufacturers don’t support their products forever, so older security solutions may not be effective against the latest threats. An old firewall, for example, could be providing you less protection than you think.
When was the last time you had an IT audit to test your security hardware?
Human error is a leading factor in successful cyber attacks. All it takes is for one person in your business to make a mistake, and you could find yourself facing a major security breach before you know it.
How much do your people know about cyber security, and are they following best practice guidelines?
As well as a range of cyber security services, TMB provides business-class security hardware, including firewalls and secure data storage.
Any hardware we deploy is thoroughly tested and configured to offer maximum benefit to our customers.
What does it mean to be a security-first business? For TMB, it means always taking cyber security into account, no matter what service we’re providing for our customers.
So whether we’re installing news servers, upgrading Windows or installing new network equipment, we make sure you’re aware of any security implications. And if we see any security weaknesses in your business, we’ll be sure to let you know.
TMB London
318 Worple Road,
London,
SW20 8QU
TMB Essex
9-10 Kings Court,
Newcomen Way,
Severalls Business Park,
Colchester, Essex
CO4 9RA
TMB Hampshire
A1 Endeavour Business Park,
Penner Road,
Havant, Hampshire
PO9 1QN
TMB Kent
The Joiners Shop,
The Historic Dockyard,
Chatham, Kent
ME4 4TZ
© 2019 TMB Managed IT Services – All rights reserved
Why do we hold personal data?
Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.
What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.
How is your data stored?
As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.
We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.
These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.
How long do we keep your data?
We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.
Access to your information
The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.
Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.
Unsubscribing and deletion
Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.
Your right to complain
If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).
Website analytics
Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.
Cookies
Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.
International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Data controllers and processors
TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual). We may use sub-processors for processing data given to us by customers.
What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.
For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at [email protected] or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..