IT Support in Essex
Providing First-Class Business IT For More Than 30 Years!
Looking for reliable IT support and services in Essex? At Technology Means Business, we specialise in providing high-quality, fully managed solutions for a range of budgets and requirements. But we’re also experts in network deployments, cyber security and more. Plus we have our very own in-house software development team.
So whether you’re looking for Office 365 licences, a new firewall or a complete overhaul of your current IT solutions, we’re here to help. Contact us today to find out what we can do for your business.
We take great pride in our ability to provide customers with IT solutions with a high level of uptime and durability.
Our team have a wide range of skills and technical qualifications. With TMB, you’re in safe hands.
We’re more than just an IT support company. We also offer cyber security, hardware products and more.
What You'll Get With Our Fully Managed IT Services:
Round-the-clock IT support from the TMB Service Desk for your PCs, Macs, printers & hardware
Fully Managed Security
Fully managed security monitoring with the TMB Endpoint Security and Maintenance Suite, security patching, anti-virus software & proactive health checks & maintenance
Ensure server performance and security with TMB's Fully Managed Server Operating System Service.
Dedicated Account Manager
Your single point of contact to ensure your account gives your business everything it needs.
Up to 8 hours per month on-site support from our IT engineers.
24x7 Remote Monitoring and Maintenance
Ensure your systems are always up & running safely.
Monthly service reporting
And quarterly service reviews to a defined SLA.
Frequently Asked Questions
Why choose TMB’s Group managed IT services?
Traditionally, IT support has worked on a ‘break/fix’ basis. This means your IT support team only know you have a problem when you report it. The result is downtime, while you wait for an engineer to be assigned to your support ticket and then wait for them to fix the issue.
With TMB’s Group managed services, we’re able to constantly monitor the performance and health of key systems, like computers and servers. When an issue arises, our support team will be alerted and will either fix things remotely or assign an engineer. In many cases, you and your team will never even know there was an issue, and there won’t be any disruption to your business.
Can I afford these services?
One of the best things about our managed services is that, unlike ‘break/fix’ support, they’re subscription based. So rather than getting big bills whenever something goes wrong, you pay a fixed amount each month, giving you greater control over your IT expenditure.
Who can I talk to about my TMB Group IT solutions?
As well as our helpdesk team, you can also talk to your dedicated account manager or to one of TMB’s Group department managers. When you sign up with us, we’ll give you all the information you need to contact the right person at the right time for you.
Does TMB Group provide hardware?
Yes, we can supply everything from PCs and servers to firewalls and routers. We also carry out infrastructure projects, including network planning and deployment.
What are TMB’s Group response times to support tickets?
Our response times vary on a sliding scale, dependent on the severity of individual incidents. High-priority issues, for example, have a first response time of under 30 minutes.
What kind of businesses does TMB Group work with?
We specialise in providing IT solutions to SMEs, ranging from one-man bands to larger companies with hundreds of users. We can do this because our services are intrinsically designed to scale up as needed. That also means if your business grows (as we hope it will), your TMB Group services will grow with it.
How do I know what IT solutions I need?
If you’re an IT manager, you’ll probably have your own plans, and TMB Group is more than able to work alongside them or to make best-practice recommendations. But if you’re not technologically inclined, we can provide you with all the assistance you need to make an informed choice. Indeed, by helping our customers choose IT services and products they will actually benefit from, we aim to develop long-lasting, valuable business relationships that work for everyone involved.
"Thank you for helping us at a crucial time, when we felt like nothing could be solved. We were able to leave work in the evening, knowing that everything would be okay in the morning and that you had the equipment we needed making its way to us."
"TMB have totally exceeded my expectations on this project. The team showed great understanding of some very technical issues. The quality of service was of the highest standard, and I was particularly impressed by the prompt support that was readily available."
"I spoke to TMB and they were absolutely brilliant. They are so patient and they clearly explained what I needed to do. There is always someone on the helpdesk to talk to, and they will sort out a problem right away."
Park Farm Hotel
"TMB have been looking after our IT needs for the last six years. They have a great support team who know our system, and nothing is a problem for them. Always a speedy response from support. They have also been a great help with our cyber security."
The Royal Maritime Club
Our Latest Blog Posts
- The Truth About Ransomware 02/11/2021
- What's In Store For The New Windows 11? 27/10/2021
- What To Look For From a Business Broadband Service 19/10/2021
- A Day In The Life Of An SME IT Support Engineer 23/09/2021
- What’s The Best IT Infrastructure Setup For The Leisure And Hospitality Industry? 15/09/2021