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Fully Managed Security & Maintenance Endpoint Service

Security and performance simplified

The TMB Fully Managed Security & Maintenance Endpoint Service is a comprehensive set of tools designed to protect your business from malware, poor system configuration and out-of-date software. For a low monthly fee, you get a proactive service that can spot and fix issues before they escalate. It’s all thanks to the Advanced TMB Desktop Communicator, which runs discreetly in the background, monitoring the overall health of your endpoints.

What’s Included?

  • Antivirus agent.
  • Remote connectivity agent.
  • Patching service (Microsoft).
  • Patching service (third party).
  • Fully managed patch service for Windows including out-of-hours remediation and reboots.
  • Proactive PC health check and maintenance.
  • Monthly subscription to TMB Endpoint Security, including anti-virus, anti-malware and anti-crypto protection.
  • Maintenance and resolution of all issues relating to TMB Endpoint Security out of hours.
  • Monthly reporting on the above.
  • Advanced TMB Desktop Communicator.
Get in Touch Today
Service Desk Support

Need Service Desk Support?

Contacting the TMB service desk is quick and easy. You can call us, email us or use our dedicated customer web portal.

Available up to 24-hours a day, help is always there when you need it.
24-hour!

Download Our Free Cyber Security Guide

Helpful advice, powerful statistics and more about business cyber security.

Why Does Cyber Security Matter?

Don’t think cyber security is necessary for your business? Think again…

  • 43% of UK businesses experience a cyber security attack or breach every year. 
  • Only 27% of businesses have a formal cyber security policy. 
  • A massive 98% of businesses in the UK rely on digital communication and services. Things like email, websites and online banking make them all vulnerable to cyber crime. 
  • Where attacks have resulted in financial losses, the average cost is £3,100 for small businesses, £16,100 for medium-sized firms and £22,300 for large ones. 
  • Despite the risks, only 20% of companies train their staff in cyber security awareness. 
Source: Cyber Security Breaches Survey 2018, Department for Digital, Culture, Media & Sport 

TMB Privacy Policy

Why do we hold personal data?

Like any business, TMB Group has to keep personal data about staff, clients and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is also held so we can deliver our services and so we can provide useful information, such as security update news.

What data do we keep?
Depending on our relationship with you, we’ll hold information such as your first and last names, your email address, your phone number and your postal address. We will also possibly have details about your business and those who work for you. If you’re a customer, then we may have some of your banking detail so we’re able to accept payments for the services we provide.

How is your data stored?

As a responsible IT company, TMB stores personal data on secured computer systems. Anything that is archived will be placed on encrypted drives.

We do use third-party customer management software, Autotask, which means data may be stored on their servers, but only the data we need to deliver our services. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft’s cloud servers. We also use Mailchimp for marketing purposes: to send emails and to manage subscriber lists.

These third parties are not permitted to share your data or to use it for marketing purposes. You can find Autotask’s privacy policy here: https://www.autotask.com/privacy-policy. Microsoft’s privacy policy for Office 365 is here: https://www.microsoft.com/online/legal/v2/?docid=43. Mailchimp’s policy is here: https://mailchimp.com/legal/privacy.

How long do we keep your data?

We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time. We will also inform any relevant third parties of your request.

Access to your information

The key thing to remember is that your data belongs to you. That means you can request copies of your personal data any time you like, or to access and update it. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will, of course, require proof of your identity before addressing any such request.

Depending on your request, your information may be provided to you electronically. In such cases, it will be provided in a commonly used format.

Unsubscribing and deletion

Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. Nevertheless, you still have the right to request erasure of your personal data.

Your right to complain

If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner’s Office (ICO).

Website analytics

Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.

Cookies

Cookies are small text files that web browsers receive from websites. They are stored on your computer, and they enable sites to do things like remember if you’ve visited before, if you’re a customer, what your preferences are and so on. You are entitled to view our website without them, but you may lose this kind of functionality if you do so.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data controllers and processors

TMB is the controller for marketing activity and personal data/special category data we hold on our own employees, but we are the processor when processing our customers’ personal data (e.g. buying a licence for a named individual).  We  may use sub-processors for processing data given to us by customers.

What we won’t ever do is sell your data. And if you sign up to our mailing list, you’ll only receive marketing material from TMB as a result – no one else.

For any questions regarding your data, contact TMB’s technical director, Richard Shuker, at info@tmb.co.uk or write to us at A1 Endeavour Business Park, Penner Road, Havant, Hampshire, PO9 1QN..